Anders+Kern UK Ltd - Ecommerce Conditions Of Sale

The following terms and conditions set out the agreement between you (the customer) and Anders+Kern UK Ltd in relation to online purchases made from the A+K website.

You will need to maintain a valid and working email address in order to receive correspondence from Anders+Kern UK Ltd. You must keep us informed of any changes to your contact details.

Only selected products or brands are available to purchase online. On each product page of the website it will be stated whether the product is available to purchase online.

You must be a registered and approved A+K Dealer in order to have access to online purchasing.

Any information displayed on this website, including product descriptions, images and prices do not constitute an offer to provide products under contract or enter into any agreement whatsoever. When an order is placed via this website for a product, the order constitutes an offer for the products selected and we are not obliged to accept your order.

Every effort is made to ensure that all details on this website are correct and up to date. However, all details on the site are subject to change and we cannot guarantee the accuracy of information on this site. It is your responsibility to ensure that you have checked all details about the product you have selected. The price will not be confirmed until your order is accepted and all products ordered are subject to availability.

Orders will only be accepted by the dispatching of goods and in the case that your order is comprised of multiple products only those products that are dispatched are deemed to be accepted.

You will receive notification that your order has been received via the email address you have supplied.

If your order cannot be accepted we will attempt to contact you to reconfirm your order subject to necessary changes. If we are unable to make contact with you, or to make necessary changes to your order, we will cancel your order and send you notification of the cancellation.

You may only cancel an order placed on the Anders+Kern website for a full refund, prior to the dispatch of the products.

We can only deliver to a valid UK address.

Delivery timescales are not guaranteed and delays may occur under certain conditions:

  • Made in seasonally busy times of the year, (especially close to Christmas)
  • To be delivered to remote areas of the UK
  • Subject to delayed payment

All online prices are shown exclusive of VAT, unless otherwise stated and payment will be taken on completion of your order.

Delivery charges for online orders will be clearly stated prior to checkout.

Return of goods:

  • Before any return is accepted a goods return number (GRN) must be obtained from Customer Services.
  • Items must be returned within 14 days once GRN number is issued.
  • Any goods received back as a return must be in the original packaging and free from damage upon inspection after receipt at our Mildenhall warehouse.
  • If goods are incorrectly ordered or are no longer required a minimum restocking and packaging charge of 50% of the dealer net price will be implemented on all returns.

Any contract or agreement created by these terms and conditions shall be construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in the event of any dispute. 

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